Shipping + Delivery

AUSTRALIAN DELIVERIES

Orders are fulfilled within 24-48 hours after being received and dispatched from our Sydney warehouse. For most destinations, you will receive your order within 2-7 business days however, some remote destinations may take a little longer.

We use the Sendle network for delivery Australia wide. Once your order is dispatched, you will receive tracking details directly linked with Sendle.

All PO Box and Parcel Locker addresses will be shipped via Australia Post.

INTERNATIONAL SHIPPING

Orders are fulfilled within 24-48 hours after being received and dispatched from our Sydney warehouse. For most destinations, you will receive your order within 3-16 business days however, some destinations may take a little longer depending on customs regulations within your country. Unfortunately, we cannot guarantee these exact shipping windows.

We use the DHL network for delivery to countries worldwide. Once your order is dispatched, you will receive tracking details directly linked with DHL. PO Boxes are accepted for international shipping.

SHIPPING CHARGES, DUTIES & TAXES

Australia

All Australian orders are eligible for FREE standard shipping (subject to change without notice). Express Post is available via Australia Post at full cost.

International

All global orders are Zoned and eligible for FLAT RATE standard shipping (subject to change without notice). International Express Post and Courier is available via Australia Post at full cost.

International Duties & Taxes

Shipping charges exclude any local customs duties or taxes. Customs duties and taxes are additional fees charged by local authorities and vary from country to country. These additional fees are the responsibility of the customer. We encourage you to source this information prior to purchase. Unfortunately, we are unable to provide information relating to the cost of unexpected taxes or duties as these charges vary and are beyond our control.

Exchange Rate

International Orders will be charged in Australian Dollars (AUD) as per your order confirmation. The final transaction charge to your account may vary slightly due to exchange rate fluctuations.

Customs Declaration

A customs declaration must accompany all international shipments. We are required to state the value of the goods to customs. This will be as per the order value in AUD.  We are unable to mark any order as a ‘gift’ as we are a retail company.

Shipping & Delivery FAQs